FAQ

 A: Our intelligent robot vacuum cleaners adapt to multiple household ground environments and daily cleaning scenarios. They work stably on hardwood floors, ceramic tiles, marble floors and flat short-pile carpets, effectively cleaning daily dust, debris and pet hair. The flexible fuselage design can enter narrow spaces such as sofa bottoms, bed bottoms and cabinet gaps that are difficult for manual cleaning, realizing full-house dead-corner cleaning. It is perfectly suitable for family daily cleaning, pet household cleaning and regular household maintenance, greatly improving cleaning efficiency and reducing manual labor burden.

A: All sweeping robots are equipped with high-sensitivity intelligent sensor groups and upgraded navigation systems, which can automatically identify household obstacles such as furniture legs, shoes and wires, and effectively avoid collision and jamming. The intelligent route planning algorithm supports orderly whole-house coverage cleaning, avoiding repeated cleaning and missed cleaning, ensuring comprehensive and efficient ground cleaning effect. 

A: The built-in high-capacity rechargeable battery supports long-duration continuous cleaning, meeting the full-house cleaning needs of most households. The automatic charging function enables the robot to automatically return to the charging base for power supplementation when the battery level is low, realizing unattended cyclic cleaning and fully intelligent household cleaning experience. 

A: All robot vacuum products are professionally photographed and high-precision color corrected to restore real fuselage texture, color and structural appearance. Slight visual differences caused by different display screen resolutions, ambient light intensity and shooting angles are normal and will not affect product cleaning performance, intelligent functions and daily use experience. 

A: Customers can apply for order cancellation or information modification within twelve hours after successful payment if the order has not been sorted, packaged and shipped. Once shockproof reinforcement packaging and logistics arrangement start, orders cannot be modified or canceled to ensure standardized precision electronic product transportation and orderly order management. 

A: If the received robot vacuum has shell damage, accessory loss, functional abnormality or packaging damage caused by transportation extrusion and collision, customers need to submit feedback with real product photos within forty-eight hours after delivery. We will quickly verify the situation and provide compliant solutions in accordance with official after-sales policies. 

A: Domestic shipping takes four to seven business days after warehouse processing, while international shipping takes ten to eighteen business days due to customs clearance and cross-border logistics scheduling. After shipment, an exclusive tracking number will be automatically sent for real-time online logistics inquiry. 

A: Regularly clean the dust box, rolling brush and filter to avoid garbage accumulation and suction attenuation. Keep the sensor surface clean and dust-free to ensure normal obstacle avoidance and navigation. Avoid water immersion and violent collision, and place the charging base in a flat and stable position to extend the service life of the intelligent cleaning equipment.